TEFLPA respects your privacy, and this notice explains our practices for handling and using user information.
Last Updated: May 5, 2015
As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organisation or among our affiliates within Europe or internationally.
Information we collect and how we use it
Our main goals in collecting information are to provide and improve our Site, Services, features and content, to administer your use of the Site and Services and to enable users to enjoy and easily navigate the Site, and in order to do this we collect the following information;
Personally Identifiable Information
When you register with us through the Site and become a Member and when you choose to post a Listing or Job Advert or book Tuition, or when you wish to contact another Member, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Personal Information"). Personal Information includes, but is not limited to, your name, phone number, email address and home postal address, but does not include your credit card number or billing information.
We use your Personal Information to provide the Service and administer your inquiries. We reserve the right to require certain Personal Information in order for you to use the Site. We may combine your Personal Information with information that does not give away your identity ("Non-Identifying Information”) and aggregate it with information collected from other TEFLPA Members and users for internal purposes only to attempt to provide you with a better experience, to improve the Service and to analyse and understand how our Site and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to offer a product to you according to your preferences.
TEFLPA reserves the right to view any Site content for the purposes of fixing problems, and to look for copyrighted or other inappropriate material.
Lesson Reminders, Newsletters, Marketing and Promotional Materials
We use your Personal Information to contact you with TEFLPA lesson reminders, newsletters, marketing or promotional materials and other information that may be of interest to you. Please note that we may also use your Personal Information to contact you with information related to your use of the Service.
Like many websites, we use "cookies" to collect information. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and is stored on your computer's hard drive for record-keeping purposes.
Our Site may contain electronic images known as web beacons. These are used along with cookies to compile aggregated statistics to analyse how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
When you visit the Site, whether as a Member or a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website ("System Identifiers"). These System Identifiers may include information such as your computer's Internet Protocol address ("IP Address"), browser type and other log data or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics.
We use this information to monitor and analyse use of the Site and the Service and for the Site's technical administration, to increase our Site’s functionality and user-friendliness, and to better tailor our Site to our visitors' needs. We may also use this information to verify that visitors to the Site meet the criteria required to process their requests. If you are a Member, we may associate your System Identifiers with your Personal Information in certain circumstances: TEFLPA uses certain third-party service providers to provide payment processing services, to TEFLPA for use of the Site and Services, and these third-party service providers may have access to Personal Information about TEFLPA Members and corresponding System Identifiers, including IP Addresses, in order to provide the applicable fraud detection and prevention services and payment processing services.
Third-party social plugins
Information Sharing and Disclosure
The Site and Service can be used to facilitate the listing and booking of Tuition. Tuition Listings are made available via the Site and Service by English Tutors. Listings posted by English Tutors, ratings and reviews of English Tutors by Students, Job Adverts posted by Institutes, and the Profile Information (as defined below) of English Tutors, are visible to any TEFLPA Member and user.
TEFLPA Members and Users
When you create a TEFLPA Account as an English Tutor a TEFLPA Account profile page will be created for you. Your public TEFLPA Account profile page will include your first name and the first initial of your surname. You can select the other items of Personal Information that you wish to be included in your TEFLPA Account profile page – including, but not limited to, a profile picture, a biography and links to your Listings, if applicable (collectively, your "Profile Information"). We will display your Profile Information on your TEFLPA Account profile page publicly via the Site, and, with your prior permission, on third-party sites. Any information you choose to provide as part of your Profile Information will be publicly visible to all TEFLPA Members and users and consequently should reflect how much you want other TEFLPA Members and users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage Members to think carefully about what information about themselves they disclose on their profile page. You can review and revise your Profile Information at any time.
If you post a Listing, we may publish that Listing publicly via the Site and may enable third parties to publish your Listing on their websites through the use of an HTML "widget". We may also display the geographical location of your Listing in the form of a map so that potential Students can see the general area and neighbourhood relating to your Listing, but your actual house or property number will not be disclosed until you enter into a confirmed transaction with another Member, in which case we will disclose your actual house or property number to such other Member only for the purposes of their attending Tuition as offered in your Listing.
If you request to make a booking via the Site and Service, TEFLPA will share the following information about you with the applicable English Tutor: (i) your first and last name, and (ii) the dates, times and requested location for the Tuition. All of this information will enable the English Tutor to decide whether to accept or reject your booking. When an English Tutor accepts a booking from a Student and once the Student has paid the Confirmation Fee we may share some of the English Tutor’s Identity Information, including, but not limited to, full name, phone number, the Tuition address if applicable and the English Tutor’s email address, with the applicable Student, and we will share some of the Student’s Personal Information with the English Tutor, including, but not limited to, full name, phone number and email address, so that the Student and English Tutor may contact one another directly.
As an Institute if you post a Job Advert, we may publish that Job Advert publicly via the Site and may enable third parties to publish your Job Advert on their websites through the use of an HTML "widget". We may also display the geographical location of your Job Advert in the form of a map so that English Tutors potentially interested in the Job Advert can see the general area and neighbourhood of your Institute or job offering in the Job Advert.
Aggregate Information and Non-Identifying Information
We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Systems Identifiers with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site-related services (e.g., and without limitation, maintenance services, database management, web analytics, payment processing services, fraud detection and prevention services relating to the activities of TEFLPA Members and users and improvement of the Site’s features) or to assist us in analysing how our Site and Service are used. These third parties may have access to your Personal Information and Systems Identifiers; if they have such access, it is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose.
Compliance with Laws and Law Enforcement
TEFLPA cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose such information about you to government or law enforcement officials or private parties where obligatory or appropriate to respond to claims and legal process, to protect the property and rights of TEFLPA or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
Viewing, Changing or Deleting your Information
All Members may review, update, correct or delete their Personal Information held by TEFLPA in their registration profile at any time by editing the relevant part of their profile. If you would like us to cancel or close your TEFLPA Account, please select the "Close Your Account" feature of the Service and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain some or all of the information contained in your TEFLPA Account. Please note that, if you close your TEFLPA Account as a Student, any feedback on English Tutors you have posted via the Site will remain publicly viewable via the Site. Furthermore, upon your request TEFLPA will inform you about any other Personal Information stored by TEFLPA about you where obligatory. However, in order to enable us to give you the correct information, you should describe the requested information specifically.
Confidentiality and Security
TEFLPA is conscious of safeguarding your information. We have implemented reasonable administrative, technical, and physical security measures to protect your Personal Information against the unauthorised access to, destruction of, or alteration of your information. However, no data transmissions over the Internet, and no method of storing electronic information, can be 100% secure. Consequently, we cannot guarantee the absolute security of your Personal Information that we store and any information you transmit to us is done at your own risk. Once we receive your information, we take reasonable measures to secure it on our systems. If you have any questions about security on our Site, you can contact us at support@TEFLPA.com.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your electronically stored "personal data" (as and when required under applicable laws on security breach notification) to you via email or via a conspicuous posting on the Site in the quickest time possible and without unreasonable delay, insofar as remaining compliant with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Links to Other Websites
With your prior consent, we may post any testimonials received from you on the Site along with your name. If you want your testimonial removed please contact us at support@TEFLPA.com.